Cancellation & Return Policy


Stock product can be returned for credit as defined herein. Equipment must be in original packaging, unused in “as shipped” condition and is limited to products maintained in stock inventory. The quantity returned cannot exceed NEMSCO’s normal stock quantity level. All motors for return must have date codes no older than 18 months from date of manufacture. The minimum restocking charge is 20% of the original net purchase price. Modified and build to order motors cannot be returned for credit. Return freight charges are the responsibility of the customer returning the motor for credit. No returns will be accepted without prior authorization.


Cancellation charges for non-stock orders received and entered will be determined based on the percentage of completion in the engineering and  manufacturing process, accounting for all costs plus a reasonable profit.  NEMSCO’s determination of the cancellation charges shall be conclusive.